Refund Policy

Workshop Cancellation Policy:

In the unlikely event that Glass eMotions cancels the class you will receive a full refund.
If you are traveling from out of town, please DO NOT make travel arrangements prior to 60 days of the class in the unlikely event the class is cancelled due to low enrollment.

Glass eMotions will not refund any travel, air or accommodations if class is cancelled. There are no exceptions to this policy. If you have an emergency and are unable to attend last minute, please call us and we will work with you to resolve the matter.

Your 25% deposit is non-refundable as it secures the booking with the instructor.
Full payment is due 60 days prior to the start date of the workshop.

A 95% (less 5% administrative fee) refund will be given if you cancel your class 45 days BEFORE the class is scheduled to take place only if your spot can be filled.

If you cancel your class within 30 days of the class, a refund will be given only if your spot can be replaced. There are no exceptions to this policy.

Video Purchase Policy:

Add this class to your cart and purchase as you would any other item. Once purchased, your video will be available instantly for lifetime access. If there are handouts associated with the video class, they will also be located in your library and ready for download. You may watch the video by full length version or by chapter for easy reference. View full screen by selecting the four-arrow icon at the bottom right of the video frame.

There are no refunds on video classes and no exceptions to this policy. Please e-mail prior to purchasing if you have questions. Thank you.

Product Purchase Policy:

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition.

Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way in original packaging (jars unopened)

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us
AFTER 7 days and WITHOUT contacting us will NOT be refunded.